Refund policy

Return and refund policy

Returns and Refunds

Changed your mind? You have 14 days from the day you receive your order to tell us you want to cancel, and a further 14 days to send it back. We offer an extended 30-day return window from delivery. To start a return, email info@rediviaskin.com with your order number.

Condition: Items must be unused and in original packaging. For hygiene reasons, skincare, cosmetic and personal care products cannot be returned once opened or used, unless faulty.

Return shipping: You cover the cost of returning an item you’ve changed your mind about. We’ll send you the return address once your return is approved. Please don’t send items back before contacting us.

Faulty, damaged or wrong item: Email info@rediviaskin.com within 30 days of delivery with your order number and photos. We’ll offer a replacement or full refund, including original delivery costs and return postage. This doesn’t affect your statutory rights under the Consumer Rights Act 2015.

Refunds: Once we receive your return (or proof of postage), we’ll refund you within 14 days to your original payment method. Standard delivery costs are refunded if you cancel the whole order.

Cancelling before dispatch: Email us as soon as possible. If the order hasn’t shipped, we’ll cancel and refund in full.